Your consent may apply to personal information that you voluntarily provide to us, including:

• your name;
• telephone number;
• email address;
• information contained in an enquiry or request;
• information provided through our website, WhatsApp, telephone, email, Instagram or other communication channels;
• information concerning your preferences and service requirements; and
• other personal information you voluntarily provide in connection with your enquiry or requested services.

We ask that you provide only information that is reasonably necessary for us to assist with your request.

You consent to us processing your personal information where necessary to:

• receive and respond to your enquiry;
• contact you regarding your request;
• understand your requirements and preferences;
• arrange, facilitate and coordinate requested concierge or support services;
• communicate with relevant independent service providers where necessary to fulfil your request;
• provide ongoing support in connection with requested services;
• maintain appropriate administrative and business records; and
• comply with applicable legal and regulatory requirements.

Providing consent does not require you to purchase or use any particular service.

If you request health coordination assistance, you may choose to provide information concerning your health, circumstances or requirements.

By voluntarily providing such information for the purpose of receiving health coordination assistance, you consent, where consent is the applicable legal basis, to our processing of that information to understand your request and facilitate the arrangements requested by you.

Where necessary for your request, relevant information may be communicated to independent licensed healthcare professionals, clinics, hospitals, diagnostic centres or other healthcare providers involved in the requested arrangements.

Dubai Priority Concierge provides administrative, logistical, facilitation and coordination support only. We do not provide medical advice, diagnosis, treatment, clinical recommendations or other regulated healthcare services.

You consent to us sharing relevant personal information with independent third parties where reasonably necessary to coordinate or fulfil your request.

Depending on the service requested, these third parties may include hotels, transportation providers, travel providers, hospitality venues, lifestyle service providers, healthcare providers and other independent suppliers.

We aim to limit the information shared to what is reasonably relevant for the particular request.
We do not sell your personal information.

Some requests may involve service providers or partners located outside the United Arab Emirates.
Where necessary to fulfil your request, you consent, where consent is the applicable legal basis, to relevant personal information being transferred or communicated internationally, subject to applicable data-protection requirements.

The UAE Personal Data Protection Law includes specific requirements governing cross-border transfers and sharing of personal data.

You consent to Dubai Priority Concierge contacting you in connection with your enquiry or requested services using the contact details you provide.
This may include communication by telephone, WhatsApp, email or other communication channels reasonably connected with your request.

Communicating through third-party platforms such as WhatsApp or Instagram may also involve processing of your information by the relevant platform provider under its own privacy terms.

Your consent to the processing of personal information for an enquiry or requested service does not automatically constitute consent to receive unrelated marketing or promotional communications.

Where separate consent is required for marketing communications, we will request it independently.
You may opt out of marketing communications at any time.

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, loss or misuse.

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by applicable law.

Further information about our data-handling practices is available in our Privacy Policy.

Where our processing of your personal information is based on your consent, you may withdraw that consent at any time by contacting us.

Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn and may not affect processing that we are entitled or required to carry out on another lawful basis.

If withdrawing consent means that we can no longer process information necessary to coordinate a requested service, we may be unable to continue providing the relevant assistance.

Subject to applicable law, you may have rights to access information concerning the personal data we process about you, request correction of inaccurate information, request deletion in applicable circumstances, restrict or object to certain processing, and withdraw consent where processing relies upon consent.

The UAE Personal Data Protection Law establishes rights relating to personal data, including correction and restriction or cessation of processing.

Further details are available in our Privacy Policy.