Depending on how you interact with us, we may collect personal information including:

• your name;
• telephone number;
• email address;
• information submitted through website enquiry or lead forms;
• information you provide when communicating with us by telephone, WhatsApp, email, Instagram or other communication channels;
• information concerning your preferences, requirements or requested concierge services;
• technical information relating to your use of our website, such as IP address, browser type, device information and website activity, where collected through our website or analytics tools; and
• any other information you voluntarily provide to us.

If you contact us regarding health coordination services, you may voluntarily provide information relating to your health, circumstances or requirements. Such information may constitute sensitive personal data and will be handled with additional care and only where reasonably necessary to assist with your request.

We ask that you do not submit medical records, detailed medical histories or other sensitive health information through the general website enquiry form unless specifically requested through an appropriate communication channel.

We may collect personal information when you:

• submit an enquiry through our website;
• contact us through WhatsApp;
• call or email us;
• communicate with us through Instagram or another social media platform;
• request information about our services;
• request that we coordinate or facilitate a concierge service;
• communicate with us regarding an existing request; or
• otherwise voluntarily provide information to us.

Certain technical information may also be collected automatically when you visit our website through cookies, analytics technologies or similar tools.

We may use personal information to:

• respond to enquiries and contact requests;
• understand your requirements and preferences;
• provide, arrange, facilitate and coordinate requested concierge services;
• communicate with you regarding your enquiry or request;
• facilitate communications or arrangements with relevant independent service providers;
• manage our relationship with you;
• provide customer support;
• improve our website, communications and services;
• maintain appropriate business and administrative records;
• prevent fraud, misuse and security incidents;
• comply with applicable legal and regulatory obligations; and
• send marketing or promotional communications where permitted by applicable law and, where required, with your consent.

You may request that we stop sending you marketing communications at any time.

Where you request health-related coordination assistance, we may need to process information concerning your requirements in order to understand your request and facilitate the arrangements requested by you.

Where necessary and subject to an appropriate legal basis, relevant information may be shared with independent licensed healthcare professionals, clinics, hospitals, diagnostic centres or other appropriate healthcare providers for the purpose of facilitating your requested arrangements.

Dubai Priority Concierge provides administrative, logistical, facilitation and coordination support only. We do not provide medical advice, diagnosis, treatment, clinical recommendations or other regulated healthcare services.

Any medical assessment, advice, diagnosis, treatment or other clinical service is provided solely by the relevant independent and appropriately licensed healthcare professional or healthcare institution.

Where reasonably necessary to fulfil your request or operate our business, we may share personal information with:

• independent service providers and business partners assisting with your request;
• hotels, restaurants, transportation providers, travel providers, event organisers and other concierge suppliers;
• licensed healthcare professionals, clinics, hospitals, diagnostic centres and other healthcare providers where you request health coordination assistance;
• professional advisers;
• website hosting, CRM, communications, IT and other technology providers; and
• governmental, regulatory or law-enforcement authorities where disclosure is required or permitted by applicable law.

We do not sell your personal information.

We aim to disclose only the information reasonably necessary for the relevant purpose.

Due to the international nature of concierge and coordination services, fulfilling a request may require communication with service providers located outside the United Arab Emirates.

Where personal information is transferred internationally, we will take reasonable steps to handle such information in accordance with applicable data-protection requirements.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, use, disclosure, alteration, loss or misuse.

Access to personal information is limited where reasonably practicable to persons who require it for legitimate business purposes.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• responding to and fulfilling requests;
• maintaining appropriate business records;
• managing our relationship with you;
• resolving disputes;
• protecting our legitimate business interests; and
• complying with applicable legal or regulatory requirements.

When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal requirements.

Subject to applicable law and any relevant exceptions, you may have rights relating to your personal information, including the right to:

• request information about personal data we process about you;
• request access to your personal data;
• request correction of inaccurate or incomplete information;
• request deletion of personal information in circumstances permitted by law;
• request restriction or cessation of certain processing;
• withdraw consent where processing is based on consent; and
• object to or opt out of certain marketing communications.

To exercise a privacy-related right, please contact us at info@dubaipriority.com.

We may need to verify your identity before processing certain requests.

Our website may use cookies and similar technologies for website functionality, security, analytics and improving user experience.

These technologies may collect information about your device, browser and interactions with the website.

Where required by applicable law, non-essential cookies or tracking technologies will be used subject to appropriate consent.

You may also be able to manage cookies through your browser settings.

We may update this Privacy Policy periodically. Significant changes will be communicated through prominent notices on our website or via direct notification. Your continued use of our services after such updates constitutes your acceptance of the revised policy. We encourage you to review this policy regularly for the latest information on our privacy practices.

Last Updated: 19 August 2026